American Society of Tax Problem Solvers

The ASTPS program made Tax Resolution work less stressful. If you follow the guidelines in the manual, then the work flow doesn't become a burden. Learning how to make the office function more efficiently and how to manage the clients and case files was a blessing. Norma is a great teacher and made me feel valued as a person and as an Administrative Assistant. Thank you so much for your guidance and inspiration.
Dorothy Pellegrino - Ovie Gibson-CPA, Charleston, West Virginia

This program was extremely beneficial. The one on one training provided the detailed information required to analyze the gathered information and bring a case to completion. I would recommend this program to anyone interested in venturing into the Tax Problem Resolution field.
Robin Grindstaff - Ovie Gibson-CPA, Charleston, West Virginia

The training with Norma was the best investment that I could have done for my business and myself. She not only motivates on a business level, but also helps you to focus on a personal level. Originally I thought 4 days was too much, but in the end I would have been happy with more days! I am glad I went to the Arizona Advanced Tax Problem Resolution Seminar in 2006 and made contact with ASTPS. This program is not only for the Assistant, everyone should take this program! My business will never be the same!
Neil Sipos, CPA - Thouand Oaks, California / Regarding having Norma spend a week in his office training his staff.

Anyone interested in this field needs to take this course! Norma explains all topics in an easy to understand manner. This is a MUST ATTEND course!
Gabriel Cruz, Paralegal - Thouand Oaks, California / Regarding having Norma spend a week in Neil Sipos's office training his staff.

Participating in this training has made tax problem resolution more clear and understandable. The seminar gives a solid foundation for handling clients and getting them the help they need. It is obvious how much preparation and work has been put in to refine this program.

Lisa Renaud - Thouand Oaks, California / Regarding having Norma spend a week in Neil Sipos's office training his staff.

I enjoyed the training and learned so much. I feel more comfortable doing tax resolution work as I now have a much better understanding of the forms and the entire process of dealing with clients and the IRS. Great set-up of the program and the learning materials. Norma was very thorough and explained the entire process clearly. I really enjoyed her style of presenting/teaching. Norma was outstanding!

Lisa Renaud - Thouand Oaks, California / Regarding having Norma spend a week in Neil Sipos's office training his staff.

Enjoyed the program with my complete staff, including Office Manager, 3 Paralegals, File Clerk, my CPA, and Attorney/CPA friend. We used this course for office standardization as well as for training. The generic management and motivational skills portion of Norma Padilla's presentation is worth the course.

Michael Eddings, Attorney - Houston, Texas / Regarding having Norma spend a week in his office training his staff.

I would highly recommend Norma Padilla to anyone interested in Tax Problem Resolution . She is very educated and informative in this area.
Michelle Ballinger, Houston, Texas / Regarding having Norma spend a week in Michael Edding's office training his staff.

I was very excited and impressed with the seminar. It was very informative.
Karen K. Todd, Houston, Texas / Regarding having Norma spend a week in Michael Edding's office training his staff.

Thank you very much for directing your perfectionist traits in such a way as to help so many. You are an example of how vast the areas of ministry are.
Emily Zugar, Houston, Texas / Regarding having Norma spend a week in Michael Edding's office training his staff.

Norma came into our office when it has been one of the most stressful times in the 3 years that I have been there. Norma was extremely sincere and I could tell that she truly cared and was interested in helping our company.

Kim Roth, Dallas, Texas / Regarding having Norma spend a week in Jay Schlichting's office training his staff.

Norma certainly is an accomplished organizer and her expertise with legal firms on working with the IRS is most valuable in assisting this firm in its practice.
Lon Fountain, Dallas, Texas / Regarding having Norma spend a week in Jay Schlichting's office training his staff.

The program was great and Mrs. Padilla was very effective in sharing her knowledge with our team. She is worth every penny of it!

Ralph Sacarello, Dallas, Texas / Regarding having Norma spend a week in Jay Schlichting's office training his staff.

Norma was on point with everything. She had a sympathetic ear and a pulse on the good and bad things that were happening within our firm. Her suggestions of change were well thought out. Norma is about change and if you are not willing to change, Norma is not for you.

Kellie D. Yeats, Dallas, Texas / Regarding having Norma spend a week in Jay Schlichting's office training his staff.

MIRA BHUSHAN CHOPRA

Attorney-at-Law

866-566-9444 (toll free)

7372 Lakeshore Blvd. #4 1422 Euclid Ave. #970

Mentor , OH 44060 Cleveland , OH 44115

440-257-1658 (By Appointment Only)

September 1, 2005

American Society of Tax Problem Solvers

Attn: Ron Perrino

RE: Administrative Assistant Testimonial

Dear Ron,

I wanted to thank ASTPS for providing a learning program for Administrative Assistants. Last year my assistant went to this program and got so much out of it. Besides learning the basics of running a tax practice, she also learned many more advanced practices. The most important thing, in my opinion, was that she got was a huge confidence boost in being able to understand the big picture which, in turn, helped her understand the importance of the smaller details.

My assistant had been working for me for over 6 months when I sent her to this program. Although she had attended another program with me at the very start of her employment, she really did not feel that her “on the job training” had given her as good of an understanding of my tax practice as your program had. When she came back, the positive effects of the program were obvious.

In addition to just having a better understanding and having things run more quickly, smoothly and efficiently, she was able to implement marketing programs that I had wanted to earlier but hadn’t had time to do. This translated into direct results of new PAYING, high quality clients. The program more than paid for itself, and I am strongly considering bringing her to another program for a refresher. Just like us practitioners, our assistants need re-energizing too, and I know that if she implements one more idea, even if its not new information, it is very likely to spur on new activity that will generate great results!

Thanks again for providing the program!

Sincerely,
Mira B. Chopra

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